House Clearance Wembley Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Wembley provides house clearance and waste collection services. By making a booking, accepting a quotation, or allowing our team to commence work at a property, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any of our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company", "we", "us" and "our" mean House Clearance Wembley, the service provider.

1.2 "Client", "you" and "your" mean the individual or organisation requesting and paying for our services.

1.3 "Services" means any house clearance, waste collection, rubbish removal, loading, transportation, or associated services provided by us.

1.4 "Property" means any land, building, premises, room or area where the Services are to be provided.

1.5 "Waste" means items, materials, furniture, appliances, garden waste or other goods to be removed or disposed of as part of the Services, excluding any prohibited items as defined by law or by these Terms and Conditions.

2. Scope of Services

2.1 We provide house clearance and waste collection services, including the loading, removal and lawful disposal or recycling of Waste from residential and commercial properties.

2.2 Unless expressly agreed in writing, our Services do not include: cleaning, dismantling of built-in fixtures, electrical or plumbing work, pest control, or structural works.

2.3 We reserve the right to decline to remove any item that we reasonably consider to be hazardous, illegal to transport or dispose of, or beyond the scope of our standard waste collection licence or permits.

2.4 We may photograph areas before and after clearance for record-keeping, insurance and quality control purposes. Any such images will be used in accordance with applicable data protection laws.

3. Booking Process

3.1 Bookings may be requested by telephone, email or online enquiry. All bookings are subject to availability and confirmation by us.

3.2 When you request a booking, you must provide accurate and complete information about:

(a) the address and access details of the Property;

(b) the type and approximate volume or weight of Waste;

(c) any special circumstances that may affect the Services, such as limited access, parking restrictions, stairs, lifts, or time constraints.

3.3 Based on the information you provide, we may give you an estimated quotation. This quotation is not binding until we have inspected the Waste at the Property or commenced loading. The final price may change if the actual Waste, access or working conditions differ from the information originally provided.

3.4 We may, at our discretion, carry out a pre-visit inspection of the Property to confirm the scope of work and final pricing before the Service date.

3.5 Your booking will be confirmed when we issue a confirmation by email, text message, or other written communication stating the agreed date, time window and any relevant charges or deposit requirements.

4. Pricing and Quotations

4.1 Prices are generally based on the volume, weight and nature of Waste, along with labour time, access, and disposal fees. Additional charges may apply for particularly heavy, bulky or difficult items or for properties with restricted access.

4.2 Any quotation we provide is an estimate only, based on the information you provide prior to the visit. The final charge will be confirmed on site before work begins, once we have seen the Waste and assessed the conditions.

4.3 If, after arrival, the quantity or type of Waste is greater than described, or circumstances are significantly different from those originally communicated, we may revise the price or refuse to provide the Services. If you do not accept the revised price, we may cancel the booking and no work will be carried out. In such cases, a call-out or cancellation charge may apply, as notified to you in advance.

4.4 All prices are stated in pounds sterling. Any applicable taxes or statutory charges will be included in the price quoted or stated on the invoice, unless expressly indicated otherwise.

5. Payments and Invoicing

5.1 Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of the visit.

5.2 We accept payment by cash, bank transfer or other methods agreed in advance. We may request proof of identity for certain payment methods in order to reduce fraud and comply with legal obligations.

5.3 For business clients or larger projects, we may agree alternative payment terms, such as payment on invoice within a specified period. Any such arrangements must be confirmed by us in writing prior to the booking.

5.4 If payment is not received when due, we reserve the right to charge interest on overdue amounts at the statutory rate, as well as reasonable administrative and recovery costs.

5.5 Title to any materials or valuable items removed from the Property will pass to us only when payment has been received in full, unless otherwise agreed in writing.

6. Cancellations and Amendments

6.1 You may cancel or reschedule your booking by contacting us directly.

6.2 If you cancel or reschedule with more than 24 hours notice before the agreed arrival window, no cancellation charge will normally apply, unless otherwise specified at the time of booking.

6.3 If you cancel or reschedule within 24 hours of the agreed arrival window, we reserve the right to charge a cancellation fee to cover our administration and scheduling costs, and any loss of opportunity.

6.4 If our team arrives at the Property at the agreed time and is unable to gain access, or if the work cannot proceed due to circumstances within your control, this may be treated as a late cancellation and a call-out or cancellation charge may apply.

6.5 We may cancel or reschedule a booking if:

(a) we are unable to provide the Services due to reasons beyond our reasonable control, such as extreme weather, accidents, illness, vehicle breakdown, or legal restrictions;

(b) access to the Property is unsafe or significantly different from that described;

(c) the Waste includes prohibited, hazardous or illegal items; or

(d) you are in breach of these Terms and Conditions.

6.6 If we cancel a booking for reasons within our control and you have paid in advance, we will offer a full refund of any amounts paid for Services not provided, or, if you prefer, an alternative service date.

7. Client Responsibilities

7.1 You are responsible for ensuring that:

(a) you have the legal right, authority and consent to request the removal of all Waste from the Property;

(b) access to the Property is safe and unobstructed at the agreed time;

(c) any necessary permissions or permits, such as parking suspensions or access permissions, are obtained in advance, unless otherwise agreed in writing.

7.2 You must clearly identify which items are to be removed and which are to remain. We cannot be held liable for removing items that were not clearly indicated as to be retained.

7.3 You must inform us in advance of any items that may pose a risk, such as sharp objects, unsecured fixtures, or suspected hazardous materials.

8. Waste Regulations and Prohibited Items

8.1 We are committed to operating in compliance with all applicable UK waste management laws, regulations and duty of care requirements. We transport and dispose of Waste only at authorised facilities.

8.2 We will not knowingly accept or remove any items that are prohibited or require specialist handling for which we are not licensed or equipped, including but not limited to: asbestos, certain chemicals, solvents, medical waste, clinical waste, gas cylinders, explosives, or materials classified as hazardous beyond our permitted scope.

8.3 If such items are discovered during the Service, we may refuse to handle them and may adjust the schedule or price, or cancel the Service if continuation would be unsafe or unlawful.

8.4 You remain responsible for any penalties, costs or legal consequences arising from incorrect, incomplete or misleading information you provide about the nature of the Waste.

8.5 We may, where appropriate, separate recyclable materials and reusable items and direct them to recycling or reuse channels, consistent with our legal obligations and operational practices.

9. Liability and Insurance

9.1 We will exercise reasonable care and skill in providing the Services. However, you acknowledge that the nature of clearance and waste removal work involves manual handling, movement of bulky items and access through confined spaces, which may carry inherent risks.

9.2 We will not be liable for any pre-existing damage to the Property or its contents. You are advised to point out any areas of concern or fragile items before work begins.

9.3 While our team will take reasonable care to avoid damage, we are not liable for minor scuffs, scratches or wear and tear to floors, walls, door frames or fixtures that occur as a result of moving large or heavy items, provided we have acted with reasonable care.

9.4 Our total liability for loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the price paid or payable for the relevant Services, except where such limitation is not permitted by law.

9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited under UK law.

9.6 You agree to indemnify us against any claims, costs, damages or expenses arising from your breach of these Terms and Conditions or from any unlawful or unsafe condition at the Property that you knew or ought reasonably to have known about and failed to disclose.

10. Delays and Events Beyond Our Control

10.1 We will make reasonable efforts to attend the Property within the agreed time window. However, the time of arrival is an estimate and may be affected by traffic, weather, operational issues or other factors beyond our control.

10.2 We will not be liable for any delay or failure to perform the Services to the extent that such delay or failure is caused by an event outside our reasonable control, including but not limited to adverse weather, road closures, public transport disruption, accidents, vehicle breakdown, strikes or acts of government.

10.3 If a delay occurs, we will contact you as soon as reasonably possible to inform you and, where practical, provide an updated estimated arrival time or offer an alternative appointment.

11. Complaints and Dispute Resolution

11.1 If you are dissatisfied with any aspect of the Services, you must notify us as soon as possible, and in any event within 48 hours of completion of the work, so that we have the opportunity to investigate and, where appropriate, rectify the issue.

11.2 We will aim to respond to complaints promptly and fairly, and may request additional information or evidence, such as photographs, to assist our investigation.

11.3 If a dispute cannot be resolved directly between us within a reasonable period, both parties may consider using an appropriate alternative dispute resolution process before resorting to court proceedings, although this is not mandatory.

12. Data Protection and Privacy

12.1 We collect and process personal information about you for the purposes of managing bookings, providing the Services, processing payments and meeting our legal obligations.

12.2 We will handle your personal data in accordance with applicable UK data protection legislation. Information will only be shared with third parties where necessary to provide the Services, comply with the law, or with your consent.

12.3 We may retain records of work carried out, including photographs and invoices, for a reasonable period in line with legal and regulatory requirements.

13. Amendments to These Terms and Conditions

13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation or our business practices.

13.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time you make the booking, unless any change is required by law or regulation to apply retrospectively.

14. Severability

14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as deleted so far as necessary, but the remaining provisions will continue in full force and effect.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By proceeding with a booking or allowing work to commence at the Property, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.